This policy explains how SALAM SITY TRADING LLC, the owner of the "RIBBON" store (https://app.abaadapp.om/s/ribbon), collects, uses and protects your personal data.
Who is responsible for your data
- SALAM SITY TRADING LLC is responsible for your data: it decides what is collected and why, and contacts you about your orders and enquiries.
- The website runs on the Abaad platform (abaadapp.om), the technical service provider that hosts the website and stores data on the store's behalf. Abaad does not use it for its own purposes.
What we collect
- The order details you enter: name, phone number, delivery address and time, and any notes or gift messages.
- What you write when you contact us.
- Your number and messages if you contact us on WhatsApp.
- General usage data about your visit (pages viewed and how you arrived) through the Google Analytics measurement tool.
- Technical data needed to run the website, such as your chosen language and the cart saved in your browser.
Why we use it
- To fulfil and deliver your order and contact you about it.
- To answer your enquiries.
- To issue invoices and keep the records the law requires.
We do not sell your personal data.
Online payment
Card payments are processed by the Paymob payment gateway. You enter your card details on the gateway's own page; we never see or store your card number, and we only receive confirmation of whether the payment succeeded.
If you message us on WhatsApp, your messages pass through the WhatsApp service owned by Meta and are also subject to its privacy policy. We use your number to reply to you and to send you updates about your order.
Who we share it with
- The Abaad platform, to host and run the website.
- The Paymob payment gateway, to complete payment.
- WhatsApp (Meta), when we message each other there.
- Whoever delivers your order, only as far as delivery requires.
- Public authorities, where the law requires it.
How long we keep it
We keep order and invoice data for as long as accounting and tax rules require, and other data only while it is needed for the purpose it was collected for.
Your rights
You may ask to access, correct or delete your data. How to request deletion is explained on our "Data Deletion Instructions" page: https://app.abaadapp.om/s/ribbon/data-deletion
Contact us
Email: ribbonlounge@gmail.com
Phone: 76790812